Cosmetics and Fragrance Department Manager (Buying and Operations)

Reporting: Store Manager

Location: New Milton Department Store

General Purpose:

The Department Manager (Buying and Operations) is responsible for overseeing the efficient operation of a specific department within the store, including buying and merchandising functions. They will lead a team, manage inventory, drive sales, develop buying strategies, and ensure excellent customer service. This is a full time role to include Saturdays. 

Key Responsibilities:

1. Leadership and Team Management:

• Supervise and provide guidance to departmental staff, including buying team members, merchandisers, and sales assistants.
• Train, schedule, and evaluate team members, fostering a positive and collaborative work environment.

2. Buying and Merchandising:

• Develop and implement buying strategies to optimize product assortment and meet customer demands.
• Collaborate with suppliers and negotiate favourable terms, ensuring competitive pricing and product availability.
• Conduct market research, analyse trends, and identify new product opportunities.
• Review sales data and customer feedback to make informed buying decisions and adjust merchandise mix accordingly.

3. Inventory Management:

• Manage departmental inventory levels to ensure adequate stock availability while minimizing excess inventory and markdowns.
• Coordinate with suppliers to plan and execute stock deliveries, returns, and restocking activities.
• Implement effective inventory control measures, conduct regular stock counts, and analyse inventory performance.

4. Sales and Performance:

• With The Store Manager set sales targets and goals for the department, aligning them with buying strategies.
• Analyse sales data, monitor performance, and identify opportunities for growth.
• Implement effective pricing strategies, promotions, and sales initiatives to drive sales and profitability.

5. Customer Service:

• Ensure exceptional customer service by training and coaching the team on customer-centric practices.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with the sales team to create a positive shopping experience for customers.

6. Merchandising and Visual Presentation:

• Oversee the visual presentation of the department to maximize product visibility and enhance the overall shopping experience.
• Collaborate with visual merchandisers to develop appealing displays and promotional materials.
• Regularly review and update product assortments based on market trends, customer preferences, and sales performance.

7. Operational Efficiency:

• Implement and enforce store policies, procedures, and operational guidelines.
• Monitor and control departmental expenses within budgetary limits.
• Collaborate with other department managers and store management to optimize overall store operations.

8. Health and Safety:

• Ensure compliance with health and safety regulations and promote a safe working environment within the department.
• Identify and address potential hazards or risks, promptly reporting incidents and taking appropriate action.

9. Performance Analysis and Reporting:

• Prepare regular reports on departmental sales, inventory performance, and key buying metrics.
• Analyse data to identify areas for improvement and develop action plans accordingly.

Qualifications and Skills:

• Proven experience in retail management, preferably in a department store environment with buying responsibilities.
• Strong leadership and team management abilities.
• Excellent buying and merchandising skills, with a keen eye for market trends and customer preferences.
• Sound knowledge of inventory management principles and buying strategies.
• Exceptional customer service and communication skills.
• Proficiency in analysing sales data and using it to inform buying decisions.
• Familiarity with retail operations and industry trends.
• Ability to multitask, prioritize, and work under pressure.
• Strong analytical, problem-solving, and decision-making skills.
• Flexibility to work evenings, weekends, and holidays as required.

We are an equal opportunity employer and value diversity in our workforce. We encourage applications from individuals of all backgrounds.